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Forum Discussion

Vpbomp's avatar
Vpbomp
Aspirant
Sep 21, 2020

Firmware file c7000

Hello !!I am looking for a firmware file for this device, mine bricked itself ;( during an update lost power 
Vpbomp's avatar
Vpbomp
Aspirant
Sep 21, 2020

I'm able to communicate with the unit

 

Same ip schem, subnet. 

 

I believe I can send the file over tftp

 

Just need the file 

plemans's avatar
plemans
Guru - Experienced User
Sep 21, 2020

Again, you can't get the file. Only the isp has it. its the way combo devices work and one of the reason's we usually recommend people buy modems seperate from routers. 

Have you tried a factory reset? 

Or a 30/30/30 reset? 

  • Vpbomp's avatar
    Vpbomp
    Aspirant
    Sep 21, 2020
    Yeah,

    Tried the little Netgear application too

    Called Cox they won't give the file.

    Should have had a ups

    Or modem/router
    • plemans's avatar
      plemans
      Guru - Experienced User
      Sep 21, 2020

      they don't need to "give you the file"

      if they can ping/see the router they can re-provision it. 

      Basically they're pushing the firmware/ settings to it remotely. 

      • Vpbomp's avatar
        Vpbomp
        Aspirant
        Sep 21, 2020
        Yes they do, I'm only able to access the device locally