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Forum Discussion
sipneat
Jul 24, 2017Aspirant
Firmware for C6220
I have a NEtgear C6220 an according to the firmware table my firmware is out of date. The issue is, where do I get the new firmware, when I look at the support side it states nothing is available. I...
vkdelta
Jul 24, 2017NETGEAR Employee Retired
who is your ISP?
sipneat
Jul 24, 2017Aspirant
They are called Sudden Link, so I am using the "All Other ISP's" which shows V1.01.17, mine is on V1.01.14. There is no firmware listed as available just states "Firmware/Software not available for this model."
Thanks for the reply/help.
-b
- sipneatJul 24, 2017Aspirant
I am asking as I am having issues where the conection drops, seems under heavy usage but Im not sure. I wanted to make sure the cable modem is on the best firmware for my provider befor I have them come out to check the line. Thanks.
- vkdeltaJul 25, 2017NETGEAR Employee Retired
Suddenlink is bit of pain when dealing with FW upgrades. they dont want to upgrade any retail modem FW.
we have a new FW we can pass on suddenlink engineering guys but we never hear from those guys.
- sipneatJul 25, 2017Aspirant
So I need to get it from them? I cant get it and appy it myslef? Does it need to get verified by Suddenlink?
I have a appt. with them Friday and will bring a Arris with me to see if that works.
Thanks for the replies and help!