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Forum Discussion
Solved
Firmware update c7000v2
My internet is not working. Spectrum told me that I need to update my WiFi router. I installed nighthawk app from iPhone and I’m stuck at the step where it shows firmware out-of-date. From my laptop c...
So its not getting any signal.
go to where the coax enters the home and directly connect tthe coax to the modem. This ensures nothing in the home is causing an issue.
Modem/router combo devices aren't user updatable. The update has to be pushed by the isp.
What issue are you having with the internet? from the sound of it, you're able to connect to the C7000 but it doesn't have access to the spectrum? Can' spectrum ping/see it?
Do you have a screen snip of the cable connections page and the logs? get a screen snip of those and post them back here. It lets us check the connection back to the isp.
Also, if you have any splitters, amplifiers, or attenuators in the coax line, I'd recommend removing them.
I was on the phone with spectrum for hours yesterday. Spectrum tried to fix it from their end but couldn’t do it.
