Forum Discussion

Guide

Oct 01, 2020

Solved

Firmware update c7000v2

My internet is not working. Spectrum told me that I need to update my WiFi router. I installed nighthawk app from iPhone and I’m stuck at the step where it shows firmware out-of-date. From my laptop c...

Initiate

Oct 19, 2020

What did the tech do to resolve the problem?
I’m having the same issue except I can connect to the internet

Guide

Oct 19, 2020

They fixed the problem from Spectrum system. It was fixed after the tech made multiple phone calls to Spectrum over 2 hours. My router didn’t have a problem but Spectrum did something from their end to fix this problem.

ByronT
Initiate
Oct 19, 2020
Thank You
I have spectrum also and I’m calling for service! Thanks
- Oragnz
  Initiate
  Oct 31, 2020
  My ISP (RCN) is telling me they don't push out firmware updates to customer owned equipment. How can I update my firmware if you don't support a method for an individual to perform the operation? My firmware is V1.02.04. The latest I see in the list for my hardware is V1.03.01 (Comcast). The oldest I see under the "other ISP" category is V1.02.14. That's still seriously behind. Being that far behind on firmware could seriously make me vulnerable. Netgear should not let the ISP have control over this function.
  - plemans
    Guru - Experienced User
    Nov 02, 2020
    Netgear should not let the ISP have control over this function.
    Its not something netgear has control of. Its part of the docsis 3.0/3.1 spec. And its not only Netgear has this issue.
    And they DID do something about it. The newst CAX80 was made powerful enough they could seperate out the modem/router firmware so the router portion is updatable. But not the modem side. That's all controlled by the isp.
    If you want control over it, buy a modem seperate from the router and not an integrated unit.