NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bigmal888's avatar
Bigmal888
Initiate
Aug 28, 2021

Firmware update c7000v2

So I was wondering what I should do if spectrum my isp does not know how to fix my firmware not updated issue on my Nighthawk Cable Modem Router. Any thoughts about next steps? Or any new development...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 28, 2021

Is your modem having problems or no? 

 

FW updates only come from ISPs, there are no user FW updates on cable modems. This is standard ISP policy. 

 

 

ecc135's avatar
ecc135
Aspirant
Oct 20, 2021

I think Netgear should tell the ISPs its not their business to update end user device FW - My ISP allows me to bring my own device but they have no clue how to update FW and since Netgear decided they didnt need that capability for the end user because they assume my ISP (Spectrum , yes I know they suck) could handle it , Im stuck with older FW on my router and really dissapointed in both Netgear and my ISP. Does Netgear actually do anything to enable these ISPs to update FW - seems like Im not the only one with this issue. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 20, 2021

    NG develops the modem FW, however they send it to the ISP for additional testing and certiifcation on there networks. Its the ISP responsibility to test the FW and push out to users modems. However be aware that some ISP may not support or push FW to user owned modems. Thats there call. Most ISP are aware of DOCSIS modem and FW policies. If there not, then thats there problem. 

     

    Who's your ISP? 


    Are you having problem with your modem? 

    If so give details. Just because you maybe having problems doesn't mean FW will fix it. 

    ecc135 wrote:

    I think Netgear should tell the ISPs its not their business to update end user device FW - My ISP allows me to bring my own device but they have no clue how to update FW and since Netgear decided they didnt need that capability for the end user because they assume my ISP (Spectrum , yes I know they suck) could handle it , Im stuck with older FW on my router and really dissapointed in both Netgear and my ISP. Does Netgear actually do anything to enable these ISPs to update FW - seems like Im not the only one with this issue.