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Forum Discussion
Firmware update for CM400
I received an email a few weeks ago saying that there is an important security firmware update that needs to be installed, but when I follow the directions to download and install it, I'm told that i...
WIth cable modem the Firmware will be pushed automatically from the ISP so you can not update the modem until the ISP does it.
DarrenM
My ISP told me that they are not able to "push" that out because it is not one of their modems. I bought it from Best Buy, so they have no control over updates on it. At this point, I have a paperweight! It has stopped working completely, and I have no way to update the firmware to fix it. The tech came out and checked our lines, and the signal is strong all the way up to the modem. Another modem works fine. This is still in warranty, but only for hardware defects, so I can't even return it. I'm having to purchase another modem (through the ISP this time), even though this one is less than a year old. It's ridiculous that there's no way for me to get the updates that are necessary for my equipment to function.