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Forum Discussion
ScottKM06
Aug 29, 2023Follower
Firmware update to NETGEAR Model C7100V
My NETGEAR router goes dead between the hours of 10:00 AM - 1:00 PM daily EST. XFanity (SP?).
FURRYe38
Aug 29, 2023Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
ISPs are responsible for FW updates for C series modems. Users can not update FW.