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Forum Discussion

supems's avatar
supems
Aspirant
Aug 26, 2017

Firmware upgrading on the cable modem C6300 issue

I have a cable modem wifi router C6300. I cannot upgrade the firmware because I cannot manually upgrade it nor the service provider has the firmware. I am still using an ancient V1.02.21 firmware whe...
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 27, 2017

who is your ISP? Cable devices are upgraded by ISP and NTGR has not capability to upgrade them remotely. 

  • supems's avatar
    supems
    Aspirant
    Aug 27, 2017

    Suddenlink

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Aug 28, 2017

      Oh ok. Suddenlink would be a hard nut to crack for Cable modem upgrades. 

      other ISPs (including Comcast, Cox, Spectrum, etc) push upgrades to retaail modem with Comcast being best in class. 

      • supems's avatar
        supems
        Aspirant
        Sep 04, 2017

        But I only have this provider in this area...