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PickyBiker1's avatar
PickyBiker1
Aspirant
Jun 13, 2018

Frequent disconnects C7000v2, FW V1.02.04, on Suddenlink

I have had this C7000v2 modem/router for a couple months and it frequently disconnect 2g wifi. (not using 5g). Suddenlink has been out to "improve" the signal but it doesn't help. The firmware is V1....
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jun 18, 2018

Are you able to post your modem power levels and the event log?

 

DarrenM

  • PickyBiker1's avatar
    PickyBiker1
    Aspirant
    Jun 21, 2018

    I tried to post the data you asked for twice, but It doesn't show up here?????

    • PickyBiker1's avatar
      PickyBiker1
      Aspirant
      Jun 21, 2018


      Time Priority Description
      2018-6-14, 00:04:55 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-14, 00:05:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-14, 00:05:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-14, 00:54:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-14, 21:53:06 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-15, 12:03:04 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-16, 01:15:46 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-17, 00:03:17 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-17, 13:57:02 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:39:33 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:39:38 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:39:44 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:39:45 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:40:02 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:40:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:40:16 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:40:56 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:41:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:41:36 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:41:37 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:41:51 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:41:55 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2018-6-18, 09:41:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2018-6-18, 09:42:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2018-6-18, 09:42:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2018-6-18, 09:43:43 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:43:47 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:43:54 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 09:45:04 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 10:58:55 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
      2018-6-18, 10:59:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-18, 10:59:48 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:37 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:40 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:40 Notice (6) WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:43 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:48 Notice (6) Honoring MDD; IP provisioning mode = IPv4
      1970-1-1, 00:00:50 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:52 Warning (5) ToD request sent - No Response received;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
      2018-6-18, 18:16:00 Notice (6) TLV-11 - unrecognized OID;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;

      • PickyBiker1's avatar
        PickyBiker1
        Aspirant
        Jun 21, 2018

        Frequency start Value
        This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
        Starting Frequency


        Startup Procedure
        Procedure Status Comment
        Acquire Downstream Channel 495000000 Hz Locked
        Connectivity State OK Operational
        Boot State OK Operational
        Security Enabled BPI+
        IP Provisioning Mode Honor MDD honorMdd(4)


        Downstream Bonded Channels
        Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
        1 Locked QAM256 32 495000000 Hz -4.3 dBmV 38.1 dB 0 0
        2 Locked QAM256 17 405000000 Hz -1.9 dBmV 38.9 dB 0 0
        3 Locked QAM256 18 411000000 Hz -1.7 dBmV 39 dB 0 0
        4 Locked QAM256 19 417000000 Hz -1.8 dBmV 39 dB 0 0
        5 Locked QAM256 20 423000000 Hz -1.8 dBmV 38.9 dB 0 0
        6 Locked QAM256 21 429000000 Hz -2.1 dBmV 38.8 dB 0 0
        7 Locked QAM256 22 435000000 Hz -2.5 dBmV 38.7 dB 0 0
        8 Locked QAM256 23 441000000 Hz -2.7 dBmV 38.6 dB 0 0
        9 Locked QAM256 24 447000000 Hz -2.8 dBmV 38.6 dB 0 0
        10 Locked QAM256 25 453000000 Hz -2.9 dBmV 38.6 dB 0 0
        11 Locked QAM256 26 459000000 Hz -3 dBmV 38.5 dB 0 0
        12 Locked QAM256 27 465000000 Hz -3.3 dBmV 38.3 dB 0 0
        13 Locked QAM256 28 471000000 Hz -3.6 dBmV 38.4 dB 0 0
        14 Locked QAM256 29 477000000 Hz -3.6 dBmV 38.5 dB 0 0
        15 Locked QAM256 30 483000000 Hz -3.7 dBmV 38.4 dB 0 0
        16 Locked QAM256 31 489000000 Hz -4.1 dBmV 38.3 dB 0 0
        17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0