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Forum Discussion
Frequent disconnects
Hello I have a C6300(AC1750) modem router and I've been experiencing frequent disconnects. They last for about a minute. Its very noticeable when streaming Netflix, a Skype video call or online gamin...
I bought mine yesterday and have the same problem. I'm using TWC as my ISP. Haven't figured it out yet!
Frank
Hello ourflat
The first thing I would do is check all my connections make sure the cable is tight on the modem the next thing is to check if you have a cable splitter on the line going to the modem if you do try taking that off and go directly to the wall and see if you are experiencing the issue. I would also contact TWC and have them check the levels of the modem and make sure they have the modem provisioned correctly. Last thing I would try is a factory reset on the modem and resetup all of your router settings. Hope to hear your feedback.
DarrenM
Hi, couldn't wait any longer and grew tired of long phone calls to India for tech support. Returned item to store and recieved a replacement. The new AC-1750 works like a champ so I suspect the old unit was defective!
Frank