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Forum Discussion
Frustration - 1 year and 1 month old Modem no longer supports multi-gigabit
Hi there,
I'm pretty frustrated with recent Netgear products, but I'll stick with the CM2000 right now.
I purchased the device in late February 2022 and it stopped supporting multigigabit down in March 2023. Comcast confirmed that it was my equipment at fault and not them. I purchased another CM2000 and found that the new one worked fine.
I'm outside the 1 year warranty by just barely 1 month and it already started to malfunction and I had to buy a new one.
What course of action do I have outside of leaving a 1 star review in Amazon. I should not have to pay to return and pay to repair the unit given the fact that it was so close to being in the warranty period.
3 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerBe sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?I'm using a Firewalla. Please note that the new Modem works perfectly and is the same exact model. CM2000.
I tried all of the troubleshooting steps prior to contacting Comcast, including replacing all cables except the power adapter (naturally).
The Firmware was only upgradable through the ISP per the instructions when I logged into the Modem.
So would need to have the initial CM modem online so you can collect the logs asked for to see if there are any items that stand out.
Try the 1st CM modem at a different location to see if the problem follows.
If the 2nd CM modem is working. Possible the 1st one is could faulty. Nothing we can do about that here in the forums. Something to contact NG support about.
