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Forum Discussion
Mike19054
Mar 12, 2020Aspirant
Galaxy A50s cannot see modem Nighthawk C7000v2
My Galaxy A50s, international version, cannot see the router. Never had any problem connecting with other phones. Thanks
plemans
Mar 12, 2020Guru - Experienced User
Are you trying to connect to the 2.4ghz or the 5ghz?
Any special characters in the ssid?
are you on channel 1-6-11 for the 2.4ghz?
Mike19054
Mar 12, 2020Aspirant
2.4 ghz
No characters
Channel 5
- plemansMar 12, 2020Guru - Experienced User
No other devices are having issues seeing the c7000?
Can your phone see other networks?
- Mike19054Mar 12, 2020AspirantNo problem with other phones, devices etc o can see other networks but not as many as I could on other phomes
- plemansMar 12, 2020Guru - Experienced User
Usually when everything works other than 1 device, its the device that's the issue and not the router.
You stated it can't see either network? (2.4ghz or 5ghz)
Can it see any other networks?
have you checked the region setting on the phone? if its an international phone, maybe it needs its region setting changed on the phone to match the router.