NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mcdowelf's avatar
mcdowelf
Aspirant
Dec 29, 2016
Solved

Gateway Addr Has Changed, Wireless Connections Cannot Obtain IP Addr.

Owned this model Router/Modem for about four months. Came home from work one day, and it looks like the power had gone out, as my machine was stuck in a POST screen talking about my power supply unex...
  • mcdowelf's avatar
    Jan 03, 2017

    Found the answer to this.

     

    The tier-1 support from my ISP originally refused to work on this issue because they would not support my personally owned modem/router. When I contacted live chat support for my ISP and described to the agent the issue, they escalated it to tier-2. 

     

    I recieved a phone call from a local tech the next day who told me that personally owned devices by default are assigned "passthrough" by the ISP. The setting forces a disabling of NAT so that if someone has, say a linksys wireless router attached a to a modem, both machines won't do routing. The setting was correct a few months ago when I called in to have my personal router set by the ISP, but at some point over the Christmas weekend that setting was lost. So they changed a value on their end and it worked fine. I just had to wait a while to get someone who knew what they were doing there.