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Forum Discussion

uptownvideo's avatar
uptownvideo
Apprentice
Dec 29, 2016

Genie App is not working

I am unable to use the Genie App on any of my devices.  I have tried my iphone, Android tablet, and Kindle Fire. This is the same error that I used to get before it was fixed earlier this year with a...
Apps
Firmware
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 04, 2017

Hello uptownvideo 

 

Have you tried to reinstall the app? and what is the model of the modem you use with the app.

 

DarrenM

uptownvideo's avatar
uptownvideo
Apprentice
Jan 04, 2017

I did try reinstalling the app. That did nothing. The modem is a gateway, model # C6300 firmware is v2.01.14. The app did work oer the weekend after I rebooted the gateway, but stopped working.