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Forum Discussion
Southpaw07
Aug 15, 2020Aspirant
Genie app not connecting to router’s WiFi
My iPhone and other devices are connected to my WiFi network Via my NETGEAR nighthawk C7000 router, but when I open the Genie app it says to connect my mobile device to my NETGEAR’s router WiFi as i...
FURRYe38
Aug 15, 2020Guru - Experienced User
Please post about this over in the Genie app forum:
https://community.netgear.com/t5/Genie/bd-p/home-genie
Good Luck.
- Southpaw07Aug 15, 2020AspirantCorrect me if I’m wrong but I think I posted it in both the genie app forum and also the modem/ router forum. I originally posted it I think on the genie app forum but then someone messaged me saying I should consider posting it under modem/router forum.
- FURRYe38Aug 16, 2020Guru - Experienced User
IF your devices are connecting to the modem fine and also you can access the modems web page using a PC or laptop and web browser fine, then this is a genie app issue.
- Elliespop2Aug 16, 2020AspirantI cannot login to netgear genie. I can put my password in but my administrator ID will not let me type anything. The cursor will not go there. I have no issues with my router, I just want to update the firmware/software and I cannot