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Forum Discussion

uptownvideo's avatar
uptownvideo
Apprentice
Oct 11, 2017

Genie app not working

My cable modem router has always had problems using the Genie App.  Since the major upgrade to the app I have nto been able to login at all.  Will Netgear please fix this?  This is with my iphone 6 r...
Apps
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Oct 11, 2017

uptownvideo

what is your c6300 FW version?

what is your app version?

who is your ISP?

  • uptownvideo's avatar
    uptownvideo
    Apprentice
    Oct 12, 2017
    The ios app version is 3.1.36
    The firmware version on the router is 2.01.14
    Cox is my isp.
    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Oct 12, 2017

      please post a screenshot of the app error. 

      • uptownvideo's avatar
        uptownvideo
        Apprentice
        Oct 12, 2017
        This is what happens when I try to log in locally. I know the password is correct.