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Forum Discussion

uptownvideo's avatar
uptownvideo
Apprentice
Oct 11, 2017

Genie app not working

My cable modem router has always had problems using the Genie App.  Since the major upgrade to the app I have nto been able to login at all.  Will Netgear please fix this?  This is with my iphone 6 r...
Apps
Troubleshooting
uptownvideo's avatar
uptownvideo
Apprentice
Oct 12, 2017
The ios app version is 3.1.36
The firmware version on the router is 2.01.14
Cox is my isp.
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Oct 12, 2017

please post a screenshot of the app error. 

  • uptownvideo's avatar
    uptownvideo
    Apprentice
    Oct 12, 2017
    This is what happens when I try to log in locally. I know the password is correct.
    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Oct 13, 2017

      are you sure it is connected to C6300 WIFI?

      • uptownvideo's avatar
        uptownvideo
        Apprentice
        Oct 13, 2017
        Yes, my iphone and tablet are on the same network. The old app worked but I can nor longer download it. I see others in this community have this problem also.