NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Hard wired internet, no wifi for devices
Hello, My internet was going in and out last night due to snow storm. My internet was restored, and my C7000v2 router is hard wired to my desk top, but all of my wifi receiving devices say, "Interne...
Try a factory reset with the modem disconnected from the ISP coax cable line.
Connect 1 wired PC to the back of the modem and press the reset button for 10 seconds then release.Can you access the modems web page at 192.168.0.1 or 192.168.1.1 in a web browser?
If you see the start up setup wizard here, walk thru the setup wizard and complete the wizard. Set a simple short named WiFi SSID and give a simple wifi password for now. When you get to the home screen see if any of your devices sees the SSID name.
If you can't see the new SSID name or connect with any wifi devices, possible the wifi radios went bad.
Let us know if you get this far.
Hello again,
Furrye38, I did the factory reset and still no wifi at devices, ie: TV, XBox, etc. Put in network name & pw, and no internet... I also tried to start setup from scratch, in which the "routerlogin" or "IP address" comes back to Netgear, and the "Router login page cannot be dispayed" is shown. ...and you have to be connected to your router wifi network... I can't get to the Admin page as diricted in dirrections, but you can download an APP from Google Play, in which I can't because I have no wifi access w/ my devices, except for my hardwired desktop.?. My head is going around in circles....
Try a factory reset with the modem disconnected from the ISP coax cable line.
Connect 1 wired PC to the back of the modem and press the reset button for 10 seconds then release.
Can you access the modems web page at 192.168.0.1 or 192.168.1.1 in a web browser?
If you see the start up setup wizard here, walk thru the setup wizard and complete the wizard. Set a simple short named WiFi SSID and give a simple wifi password for now. When you get to the home screen see if any of your devices sees the SSID name.
If you can't see the new SSID name or connect with any wifi devices, possible the wifi radios went bad.
Let us know if you get this far.
Hey FURRYe38,
Before you sent me your last mesage, all the wifi devices do see the SSID Name, and acknowledge the C7000 Router. But, the access to the internet is still a no go, even with trying the coax disconected... The Only wifi device that does work/get internet is my old laptop.?. Go figure... You've been helpfull, and if you have any other idea remedies, please don't hesitate to post it for me... Still not fixed...
Thank You,
midian5214
Something you can try, if you can get to the modems web page:
https://kb.netgear.com/27191/How-to-set-the-cable-modem-router-to-be-on-modem-only
You might want to contact NG support if you can and see what RMA options are availalbe to you:
Hey Furrye38,
I want to let you know I was able to finally get into my modem/router page. Only by going through network help on my computer, and using another browser, Microsoft Edge(even though I cleared the history on Google like it said), then using my phone to access Netgear Geni, and it said my modem /router wasn't set up.?. Although, when I first got the C7000v2, I Initially set it up, which was back in May... Go figure... So I followed it's direction, and everything is hooked up, TV's, XBox S, phones, etc...
I wonder what would have wiped it, firmware, on/off throughout snow storm??? Maybe you know.?.
But anyway, I want to Thank You for All your help trying to fix my problem... You did steer me in the right direction.
Thanks Again, and Take Care,
midian5214
Hey FURRYe38,
I forgot to mention, that when I put the IP address(192.168.0.1) in the browser, it comes to Netgear web page, but No install wizard... If you have any more ideas, please let me know.
Thanks again,
midian5214