NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Popo99
Aug 28, 2022Aspirant
Have interneet with modem/router, but no when plugged directly in modem
Have some basic equipment for my internet. A CM700 modem, a R7000 router. Have internet connection with the following setup: Xfinity => CM700 (modem) => R7000 (router) =(wired)=> PC I want to te...
- Aug 28, 2022
When you directly connect your pc/laptop to the modem, the isp doesn't automatically reassign the ip address if it isn't powered off.
So power off the modem (and the laptop/pc). Give it a couple minutes. Then power on the modem without a device connected to it.
Once its fully booted, then connect your pc/laptop and power it on. Give a bit to fully boot.
That should get you a connection.
In terms of the modem not having a speed test, its not a router. Its a modem only device. I've got quite a few modems (from several companies) and none of the modem only device have any speedtesting built in. Again, they're modem only device.
plemans
Aug 28, 2022Guru - Experienced User
When you directly connect your pc/laptop to the modem, the isp doesn't automatically reassign the ip address if it isn't powered off.
So power off the modem (and the laptop/pc). Give it a couple minutes. Then power on the modem without a device connected to it.
Once its fully booted, then connect your pc/laptop and power it on. Give a bit to fully boot.
That should get you a connection.
In terms of the modem not having a speed test, its not a router. Its a modem only device. I've got quite a few modems (from several companies) and none of the modem only device have any speedtesting built in. Again, they're modem only device.
Popo99
Aug 28, 2022Aspirant
Thanks for the quick reply.
So I did that. Plugged the Ethernet cable from my PC directly to the modem. Waited long enough to power off/on the modem. Still my PC is unable to connect. Just to note I did not reboot my PC. Thought it was unnecessary, and had work there so couldn't at the moment.
When I plugged the router back into the modem, it does take a reboot of the router to re-establish the connection.
I will have to find time later to do more experiments.
Meanwhile, Comcast has agreed to send someone over to take a look of the connection cables. It's an old house. We'll see.
Note
had checked out another case:
which seemed to be the opposite of my situation. Not clear its solution will apply to mine. But interesting. But plemans seems to be actively helping people. Thank you.