NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Homeuser66
Feb 04, 2020Guide
Have to unplug C7100V constantly.
I have had this modem now for a little over 2 years. I haven't had an issue until now. Just recently, like with in a month or so, I have ben losing my wifi connections. (Not sure of the ethernet conn...
Homeuser66
Feb 05, 2020Guide
Where do I find this power data?
vkdelta
Feb 06, 2020NETGEAR Employee Retired
in the main page, there should be an an icon called Cable connection. Once you click it, you will lot of values in a table format. Take screenshots and put it on imgur and let us know the links.
- Homeuser66Feb 07, 2020Guide
Hope this helps?
Netgear C7100V Cable Connection Info.
Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment Acquire Downstream Channel 555000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK ------------ Security Enable BPI+ <tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 17 555000000 Hz -4.6 dBmV 39.7 dB 891 0 2 Locked QAM256 18 561000000 Hz -4.6 dBmV 39.3 dB 1156 0 3 Locked QAM256 19 567000000 Hz -4.6 dBmV 39.6 dB 1537 0 4 Locked QAM256 20 573000000 Hz -4.9 dBmV 39.5 dB 1903 0 5 Locked QAM256 21 579000000 Hz -4.9 dBmV 39.6 dB 1912 0 6 Locked QAM256 22 585000000 Hz -5.1 dBmV 39.4 dB 2701 0 7 Locked QAM256 23 591000000 Hz -5.3 dBmV 39.2 dB 4952 0 8 Locked QAM256 24 597000000 Hz -5.6 dBmV 39.1 dB 7058 0 9 Locked QAM256 25 603000000 Hz -6.1 dBmV 38.9 dB 9676 0 10 Locked QAM256 26 609000000 Hz -6.3 dBmV 38.8 dB 10450 0 11 Locked QAM256 27 615000000 Hz -6.8 dBmV 38.4 dB 14987 0 12 Locked QAM256 28 621000000 Hz -7.1 dBmV 38.4 dB 20099 0 13 Locked QAM256 29 627000000 Hz -7.2 dBmV 38.0 dB 25505 0 14 Locked QAM256 30 633000000 Hz -7.5 dBmV 37.9 dB 37240 0 15 Locked QAM256 31 639000000 Hz -7.4 dBmV 38.0 dB 32428 0 16 Locked QAM256 32 645000000 Hz -7.6 dBmV 37.9 dB 42582 0 17 Locked QAM256 33 651000000 Hz -8.0 dBmV 36.8 dB 0 0 18 Locked QAM256 34 657000000 Hz -8.3 dBmV 36.6 dB 2 0 19 Locked QAM256 35 663000000 Hz -8.6 dBmV 36.2 dB 1 0 20 Locked QAM256 36 669000000 Hz -8.5 dBmV 36.2 dB 0 0 21 Locked QAM256 37 675000000 Hz -8.6 dBmV 36.1 dB 0 0 22 Locked QAM256 38 681000000 Hz -8.6 dBmV 36.1 dB 0 0 23 Locked QAM256 39 687000000 Hz -8.6 dBmV 36.2 dB 0 0 24 Locked QAM256 40 693000000 Hz -8.6 dBmV 36.3 dB 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 17300000 Hz 45.3 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 36500000 Hz 45.5 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 30100000 Hz 45.5 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 23700000 Hz 45.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Current System Time: Fri Feb 07 08:27:34 2020System Up Time: 74:39:06
- Homeuser66Feb 12, 2020Guidevkdelta
Any ideas?- vkdeltaFeb 12, 2020NETGEAR Employee Retired
I saw the power table and it looks good but it does not
Are you seeing disconnected with WIRED connection as well?
Are the disconnections specific timing?
Is the disconnection on specific laptop/client or all the clients? (If yes, have you upgraded to latest WIFI driver on the laptop)
Do you see 2G/5G LED going off when it happens?
- Homeuser66Feb 20, 2020Guide
Are you seeing disconnected with WIRED connection as well? I haven't been able to check the wired connection, the times I had this issue where I had to disconnect/Reset the modem, I was not home. I had to describe to my wife over the phone, what to look for and do. The only time I could even think of doing this was at 3am and I didn't want to turn on the Desktop, I just wanted to reset modem again. Coincidentlaly, since this time I reset the modem, I haven't had this issue again.
Are the disconnections specific timing? They were random. 3pm durring the day and 2am a few days later. I forgot what other times.
Is the disconnection on specific laptop/client or all the clients? (If yes, have you upgraded to latest WIFI driver on the laptop) No, it's on all random devices, Laptops, Cell Phones, Tablets, and Firesticks. The Wifi symbols on the modem were flashing, telling me they were disconnected.
Do you see 2G/5G LED going off when it happens? Yes.