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Forum Discussion

Quick44's avatar
Quick44
Aspirant
Jan 13, 2021

Having a lot of issues with internet since switching to CM1100

So basically we had a 100mb down/30up connection and we decided to upgrade it to a gigabit connection and we had to upgrade both our modem and router. We got the CM1100 and the nighthawk x6S r7900p. ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 13, 2021

I'd ask the ISP for one of there modems so you can test one of theres. If the problem continues with one of there modems, this would be and ISP issue still. The ISP needs to check there signal on the line up to the modem, you should send them the modems logs. 

Can you post the connection status table from your modem? 

Would be something like this:

https://community.netgear.com/t5/Cable-Modems-Routers/CM1200-Modem-Upstream-LED-Flashing-Spectrum-Internet/m-p/2037771/highlight/true#M29747

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 13, 2021

    Channel 15 is showing some uncorrectables. 

    You have channel 5 on the upstream locked in. Mines only got 4. Upspeed is 50Mb

     

    What speed UP and down do you pay for? 

     

    • Quick44's avatar
      Quick44
      Aspirant
      Jan 13, 2021

      1000 down 
      30 up

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 13, 2021

        For that up speed wonder why you have channel 5 locked in. I have 50Mb on the Up and only get 4 channels locked in. 

        Still, your ISP needs to take a closer look at your service line and signals up to the modem.