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Forum Discussion
Having Internet Connection Issues
My setup: Internet provider: Spectrum Modem: Netgear Nighthawk CM1200 Modem bought recently: Netgear Nighthawk CM3000-100NAS Router: Asus BE19000 Tri Band RT-BE96U My equipment is plugged into a...
Here's the cable info.
I keep trying to upload the event log after I export it but it wont let me upload it. It exports as a .bin file and nothing will let me convert it. Is there some other way I can post it?
https://www.amazon.com/dp/B00D8MWX0M?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1
Here's the cable I'm using. Is this cable not good enough? If so could you suggest a 10-ft cable that would work?
Thank you for you're help.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Some of your channels on the down, the power is too low:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/