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Forum Discussion
Having trouble connecting Ring device
For the life of me I cannot get my Ring device to connect to my gateway. This device was able to connect to a different router (xfinity) at some else's house. I've tried setting up a DHCP reservati...
Which ring device?
during setup? What errors do you get?
do you have your phone/tablet connected to the 2.4ghz during setup?
Did you contact ring for help setting up their device?
Thanks for your reply. Its the first generation video doorbell. The errors I get are pretty much that ring cannot connect to the network. I am trying to connect to the 2.4 newtwork, the same one that our phones are connected to. I tried to contact ring but i am out of the window for free customer service and Amazon help was worthless. It has to be the router since i got it to connect on an xfinity gateway no problem. I don't know what else to try.