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Forum Discussion

js79's avatar
js79
Aspirant
Jan 23, 2021

Having trouble connecting Ring device

For the life of me I cannot get my Ring device to connect to my gateway.  This device was able to connect to a different router (xfinity) at some else's house.  I've tried setting up a DHCP reservati...
js79's avatar
js79
Aspirant
Feb 01, 2021

Thanks for your reply.  Its the first generation video doorbell.  The errors I get are pretty much that ring cannot connect to the network.  I am trying to connect to the 2.4 newtwork, the same one that our phones are connected to.  I tried to contact ring but i am out of the window for free customer service and Amazon help was worthless.  It has to be the router since i got it to connect on an xfinity gateway no problem.  I don't know what else to try.  

plemans's avatar
plemans
Guru - Experienced User
Feb 01, 2021

Any special characters in the ssid or password? if so, remove any special characters/spaces

Have you tried a different dns provider like googles. at 8.8.8.8 or 8.8.4.4 

or cloudfare at 1.1.1.1

  • js79's avatar
    js79
    Aspirant
    Feb 01, 2021

    No special characters.   Havent tried a different dns provider yet