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Forum Discussion
Help c7800 router
Having a problem with my c7800 the main problem is that now my internet will just shut off randomly. I've never had this problem and I think it's my isp but I just wanted to make sure I didn't get a d...
Review the logs on when you notice this outage. If the modem is fairly new, the unit should be in good working order.
Ensure no coax line splitters are in between the modem and ISP service box.
Ensure good RG6 coax cable is being used.
Have the ISP check the signal quality up to the modem.
Factory rest the modem and setup from scratch and review the logs for any disconnects or problems seen at the time of the disconnect. Are you seeing many T3 or T4 timeouts in your modems logs?
Look at the top LEDs for indications of ISP service behaviors. Review the user manual for these behaviors.
Thanks so where do I find the logs are they when I log into the router and in one of those settings?
Also if I have to buy a new modem I will I bought this one may 2018 so it's fairly new I hope it's not broken today it was a bit more stable and so I think I might have been right but reading reviews for this thing in Amazon has me a little worried.
Also if I have to buy a new modem I will I bought this one may 2018 so it's fairly new I hope it's not broken today it was a bit more stable and so I think I might have been right but reading reviews for this thing in Amazon has me a little worried.