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Forum Discussion
HELP CM1000V2 Offline
Yesterday when I wasn't home the network went offline at 1:30pm (I received a text notification that my Blink cameras were offline). I got home at 5:00pm and the internet was down. The modem had flas...
Have the ISP check the signal and line quality UP to the modem. If a tech is needed, please have the tech check.
Have the ISP resent the config file to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Try a factory reset on the modem. Press the reset button for 10 seconds then release.
If nothing seems to correct this problem, you may need a new modem.