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Forum Discussion
Help with connecting C3000 to xfinity
Hello, I have a Netgear C3000 N300 wireless modem/router, and it was working fine when I had WOW internet. But I've stopped service with them and signed up for Comcast Xfinity. Both with help on the ...
Make sure you factory reset the unit by holding the reset button for 10+ seconds also make sure the ISP has you modem coded correctly in there system if you are using a different modem at the moment they will have to switch it to the c3000.
DarrenM
I did, I could tell it factory reset because the wifi name and password were back to the default.
The tech support was trying to add it to their system I think; they had asked me for the make and model over the phone, and they kept saying they couldn't "see" it, and had me turn it off and on multiple times.
Did you ever provide them the mac address of the modem? they will need that in order to get the modem working.
DarrenM
Hello, I did try to, but even so, Comcast couldn't get my router to connect to the internet. I ended up getting a new modem/router and it connected fine :P But thank you for your help :)