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Forum Discussion

jadesage's avatar
jadesage
Aspirant
Oct 14, 2017

Help with connecting C3000 to xfinity

Hello, I have a Netgear C3000 N300 wireless modem/router, and it was working fine when I had WOW internet. But I've stopped service with them and signed up for Comcast Xfinity. Both with help on the ...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 17, 2017

Did you ever provide them the mac address of the modem? they will need that in order to get the modem working.

 

DarrenM

jadesage's avatar
jadesage
Aspirant
Oct 24, 2017

Hello, I did try to, but even so, Comcast couldn't get my router to connect to the internet. I ended up getting a new modem/router and it connected fine :P But thank you for your help :)