Help

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RMS422 wrote:
My tv shows I’m connected but none of our devices are working. (Phone, tv, kids tablets).

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I assume you mean the C3000. Now a slightly old device. (From 2014.)

TV shows? Do you mean that you have a smart TV that connects to the Internet. Have you tried rebooting the whole network in the right order?

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on computers and rest of network.

What do the LEDs on the modem/router show?

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My internet company said I might need to update firmware and to contact NETGEAR, but when I look on Netgears website it says to contact my internet company

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Your ISP does not understand how things work. It is responsible for the firmware on your modem/router. ISPs do not let Netgear, or you, anywhere near the device.

What is the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Support

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

You might like to search there for messages related to your problem.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.