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Forum Discussion
Laura999999
Feb 15, 2021Aspirant
How do I do a factory reset of N300 WiFi Cable Modem Router
My wifi is horrible and I'm trying to change the channel but I cannot login because the admin login and password are not working so now I need to do a factory reset but there is no factory reset butt...
- Feb 15, 2021
It does have a reset button. There's a picture in the manual on page 101. Its on the bottom of the device. There's a little round hole versus the rest are rectangular. Push and hold it for 7-15 seconds while your device is powered on.
plemans
Feb 15, 2021Guru - Experienced User
It does have a reset button. There's a picture in the manual on page 101. Its on the bottom of the device. There's a little round hole versus the rest are rectangular. Push and hold it for 7-15 seconds while your device is powered on.
- Laura999999Feb 17, 2021Aspirant
Hello,
I have the N300 WiFi Cable Modem Router, purchased August 2019. When I connect using the cable I get over 100 mbs speed. However when I test my internet speed using wifi I'm down to 30 or 40 mbs if I'm lucky. I've changed my WiFi channel to a better one but I have the lowest quality of anyone on that channel (and this only got me up to the 30 or 40 mbs, up from 4 or 5 mbs). I don't have any updates I can install. What else could be the problem and how might I fix it?
Additional background: I'm in the same room, 5-6 feet from the modem/router with nothing blocking the view. My modem/router is below a TV (dumb TV that is rarely on). I do not have a microwave or any other smart devices in the house. The only other electronics are generally unplugged or the power strip is turned off if it is not in use including kitchen electronics (which I really only use a tea kettle and a blender). I DO have an apartment building garage door opener below me and I'm wondering if that could cause such quality disruption (6o mbs seems like a lot for interference but I don't know).
Any ideas? Thanks for your help!
Laura
- DarrenMFeb 17, 2021Sr. NETGEAR Moderator
You may want to check with your ISP to make sure something didn't change on your account that is giving you a slower Internet speed.
DarrenM
- Laura999999Feb 17, 2021Aspirant
Thanks! I should clarify that I did already speak with the ISP, they show nothing wrong on their end (and the wifi works with a cable). I also did a factory reset of the modem/router and still no improvement in wifi connectivity/speed.