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Forum Discussion

Minnierholloway's avatar
Aug 10, 2019

How to reset c3700 router my wi fi lost connection and no devices can connect

C3700

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    to reset the C3700 push the reset button for 7-10 seconds until the lights change. You'll need to redo your network setup. 

    here's the support site with manual and installation instructions. make sure you select the correct version from the drop down box. 

    https://www.netgear.com/support/product/C3700.aspx

    • Minnierholloway's avatar
      Minnierholloway
      Aspirant
      Thanks for that info but I've tried that and for some reason the button on the bottom and side didn't push on with a safety pin and I'm still having the connection issues and unable to connect any of my devices to the router. I've also downloaded the manual and trying to figure out what else I can do.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        What about the LEDs on the device?

         

        Is the wifi LED on?

         

        You say "no devices can connect". What happens when you try?

         

        Can devices see the wifi?

         

        Tried pressing the wifi on/off button?