How to warranty without support contract

Question

I've spent THOUSANDS of dollars on a NetGear mesh network.
My CM2000 just started going bananas, all lights flashing. Tried resetting it. Tried power cycling it. Don't know why it happened.

I have been all over the website trying to submit a claim. This is affecting my ability to work as I work from home and I am in dire need of a new modem.

How the heck can I submit a claim? I'm going to be really upset if I spent all this money and then it's just unable to be replaced.

It is under warranty until 2023.

FURRYe38 · Answer

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Log in to your NG profile account here and submit a ticket:
https://www.netgear.com/support/#
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Also:
https://my.netgear.com/support/contact.aspx
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Are you able to log in to the modems web page? If so,&nbsp;Please post a copy and paste of the modems connection status page.Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;What is the brand and model of the host wifi router connected to the modem? Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

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How to warranty without support contract

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