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Forum Discussion
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-upgrade-firmware-for-c7000-cable-mode
This is completley bogus. In my situation I am being told the same thing. My cable company Wheco Media who bought Resort Tv and Cable here in Arkansas where I live doesn't even have a service agree...
What issue are you having? Or is it that you know there is a firmware update and cannot get?
It is my understanding that devices that connect to a ISP as my Netgear modem does are updated by the ISP. Makes sense to me as they are the ones that understand what they want/need in the form of updates. In my case the Netgear modem has never been updated by Comcast. Do not care, as it just works without issue.
Yes, it's like the level 4 cable tech stated, it's just like changing your oil in your car. Performance is better, etc. Point of the matter, Netgear needs to step up to the plate and push the updates. I mean after all it is their equipment. Like I said, I don't have Comcast, Specter, or Cox.
Net gear is garbage that’s why they keep quiet