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Forum Discussion
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-upgrade-firmware-for-c7000-cable-mode
This is completley bogus. In my situation I am being told the same thing. My cable company Wheco Media who bought Resort Tv and Cable here in Arkansas where I live doesn't even have a service agree...
What issue are you having? Or is it that you know there is a firmware update and cannot get?
It is my understanding that devices that connect to a ISP as my Netgear modem does are updated by the ISP. Makes sense to me as they are the ones that understand what they want/need in the form of updates. In my case the Netgear modem has never been updated by Comcast. Do not care, as it just works without issue.
In your case it its updated by ISP, you have Comcast. They have a service agreement with Netgear.
mcwillij wrote:
In your case it its updated by ISP, you have Comcast. They have a service agreement with Netgear.
Yup and so far happy with what the firmware was when acitvated. No issues. Have been surprised that they have never updated.
The official line:
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
LOOK michaelkenward, MY ISP DOESN'T PUSH THE FIRMWARE UPDATES!! AS STATED PREVIOUSLY, THEY DO NOT HAVE A CONTRACT WITH NETGEAR TO DO SO, THE ONLY UPDATES THEY PUSH IS TO THEIR OWN RENTED BOXES. MINE IS NOT RENTED I OWN IT! I SUGGEST THAT IF NETGEAR IS GOING TO SELL EQUIPMENT PRIVATLEY THAT THEY HAVE THE UPDATES OUT THEIR ON LETS SAY NET GENIE TO UPDATE THE EQUIPMENT!!
