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Forum Discussion
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-upgrade-firmware-for-c7000-cable-mode
This is completley bogus. In my situation I am being told the same thing. My cable company Wheco Media who bought Resort Tv and Cable here in Arkansas where I live doesn't even have a service agree...
In your case it its updated by ISP, you have Comcast. They have a service agreement with Netgear.
mcwillij wrote:
In your case it its updated by ISP, you have Comcast. They have a service agreement with Netgear.
Yup and so far happy with what the firmware was when acitvated. No issues. Have been surprised that they have never updated.
The official line:
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
LOOK michaelkenward, MY ISP DOESN'T PUSH THE FIRMWARE UPDATES!! AS STATED PREVIOUSLY, THEY DO NOT HAVE A CONTRACT WITH NETGEAR TO DO SO, THE ONLY UPDATES THEY PUSH IS TO THEIR OWN RENTED BOXES. MINE IS NOT RENTED I OWN IT! I SUGGEST THAT IF NETGEAR IS GOING TO SELL EQUIPMENT PRIVATLEY THAT THEY HAVE THE UPDATES OUT THEIR ON LETS SAY NET GENIE TO UPDATE THE EQUIPMENT!!
- Resort TV and Cable is the company you need to contact. According to Netgear they are the ones who provide the updates for your cable modem router, NOT Wheco. Wheco owns the ISP but they don’t directly provide the services or support. Resort TV is the company who provides the firmware updates, not Netgear nor Wheco.
