NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mattp0807
Nov 09, 2020Aspirant
Huge ping spikes wired and wireless
Hello, after fighting with my IPS MediaCom I have been experiencing so many issues with my internet spiking from 20ms ping to 250ms randomly and in a constant manner an example of pings ive experienc...
plemans
Nov 09, 2020Guru - Experienced User
What you could try if they're saying it isn't the modem is to have mediacom put in their own modem and rent if for a month. Then check speeds/pings. If you continue to have spikes, its still the line and they can't blame your device.
If they resolve, then it could be your device.
- mattp0807Nov 09, 2020Aspirant
ive had the same modem at my college house and it worked fine but about three months into using it at my parents house it started having problems. I called netgear and they said i need to "configure it" with their technitian but thats just scam to get me to buy the insurance.