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Timb811's avatar
Timb811
Aspirant
May 06, 2017

I cannot unblock a device on my C6300

I have checked the box for the BLocked device and clicked the allow button.  The processing bar comes up and nothing changes.  I click the apply button and nothing happens.  I was able to block the device easly , but unblocking is not working.

Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 11, 2017

    Hello Timb811

     

    Have you tried another web browser or make sure a pop up blocker is not causing issues?

     

    DarrenM

    • Timb811's avatar
      Timb811
      Aspirant
      May 14, 2017

      I tried both using another web browers and tuning off the pop up blocker.  Still getting the same results.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        May 16, 2017

        Have you tried with another device? of so you may need to factory reset the modem which will remove this and set up the modem again.

         

        DarrenM