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I do hate to advise of the same misadventure with the CM2000 Cable modem
I do hate to advise of the same misadventure with the CM2000 Cable modem. I've analyzed and confirmed safe operation of the surge strip I have connected to only the modem using a multi-meter and then...
You'll need to contact NG support and open a support ticket if your modem is not responding to a factory reset or trouble shooting steps:
https://my.netgear.com/support/contact.aspx
Good Luck