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Forum Discussion
Rolson59
Sep 06, 2016Follower
I have a c6300 WIFI Cable Modem Router and it dropps wifi daily
II have a c6300 WIFI Cable Modem Router and it dropps wifi daily.
crazyrat
Oct 12, 2016Aspirant
Rolson59,
I'm experiencing the same issue you are seeing since this past Sunday. I spent several hours with Time Warner Cable and even had them come to my home to try to help resolve. Basically, the issue is that my C6300 (AC1750) will periodically stop broadcasting 2.4Ghz and 5Ghz WIFI. The SSID stops being available and none of my wireless devices can connect to the internet. When I log into the router Genie interface, I see the following on the Advanced -> Wireless Settings page.
Channel 6 (0) Channel 161 (0)
Any time this displays 0 after the channel in parenthesis, then WIFI is completely down.
I spent the past 3 hours on the phone with Netgear support. Since my modem is >6 months since purchase, I was forced to pay the 6 months support fee of $89.95 in order to get any help from Netgear. Although this modem has 1 year warranty, apparently there is no way to determine if you need that warranty without Netgear extorting an additional fee from you.
Anyway after spending this time with Netgear support, they have explained to me that the wireless dropping is due to some conflict with the selected wireless channels and the CTS/RTS values in advanced settings. So far we have tried two different settings with the first setting failing within 30 minutes (no wireless). The second settings are in effect now and we are monitoring to see if my wireless stays up.
Try setting your router to one of the following: channel 6, CTS/RTS 2307 OR channel 9, CTS/RTS 2343.
I figured I'd post to see if I can save someone from having to pay.
C6300 (AC1750) firmware V2.01.14
Jak731
Oct 12, 2016Aspirant
I've been experiencing these same problems for the last year, and I'm too cheap to pay for support from Netgear, Samsung and Mediacom. I've been researching this issue for months. I changed channels to have it work for a week, then its disconnected again. I feel your pain and hope its gets better.