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Forum Discussion
I have problems with my c700v2 and Ex7000 extender
Hello, I have never written in a forum before but I am desperat, I have comcast and we have up to 250mgbs plan. We have around 14 devices and 2 of these are connected to ethernet. alot of the time my...
so our first task is to figure out where the problem is coming from, the modem aspect or the routing aspect of the C7000.
If you hardwire a computer into the C7000, What speeds do you get? You state you're paying for the 250mbps plan. Our goal is first to make sure you can get these speeds. I know the C7000 supports up to 400mbps with comcast. do you get hardwired into the C7000? What speeds do you get?
do you have a screen snip from the C7000 connections page? Log into the C7000 and go to the modem connections page and take a screen snip, we want to make sure you're connections are good.
Another thing to check is if comcast (ugg) provisioned the combo device correctly. I've had them send the wrong configuration file before. Its worth having them reprovision it if possible
IF you get full speeds hardwired into the device, then we'll troubleshoot wireless/home network setup. But lets start at the beginning first.
here's the support page with manual. It'll walk you though getting to connections page if you have problems.
First of all, thank you for helping. I ran a speetest using ookla and got 76mbps down and 11 mbps upload. When you say modem connections I think on my router its cable connections so i took a screen shot of that. If you need more screenshots I will provide. Do I call or chat support xfinity for a reprovision?
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that was the screen but take a couple to get both download and upload. Your power levels for download are technically within spec but you have a bunch of errors. Plus from your speedtesting (provided you did it over a hardwired connection) you aren't getting the full speeds you're paying for. Here's where I'd start:
1. remove any splitters, amplifiers, bad connectors from the coas line entering your house. If possible directly connect the C7000v2 at that location. it reduces the chances of a bad cable/cord/splitter causing the issues.
2. Once thats done, retest your speeds. Again, make sure to do it over a hardwired connection. Directly connect to the C7000 for the testing.
Reason for all this is to first get full speed to your modem/router combo device. If we can't, then your ISP needs to check your line to determine why not. Many charge a service fee if the problem is within your house which is why I recommend just connecting the modem right where it comes in. It rules out other cables, splitters etc causing the problems and leaves it in your ISP's hands.
The cable is 2ft under the router connected without any cable splitters or none of that Do you want me to check outsidefor those? Also If this information is important about 2-3 yrs when we first got xfinity they had to wire everything new so they cut under the front yard and through our driveway to the backyard where the cables are.
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