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Forum Discussion

Aspirant

Mar 03, 2020

I own a C6300 v2 AC1750 Router Modem combo and it randomly reboots

Hi, My router has been rebooting almost every night, usually at the worst possible time. I'm not sure why so I printed the event log hoping someone could give me some direction. I was using a Moto...

NETGEAR Employee Retired

Mar 04, 2020

pls provide power value screenshot as well.

Aspirant

Mar 04, 2020

Is this what you need? Not sure where else it would be:

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	UnCorrectables
1	Locked	QAM 256	1	459000000 Hz	-1.7 dBmV	38.9 dB	0	0
2	Locked	QAM 256	2	465000000 Hz	-1.7 dBmV	38.9 dB	24	0
3	Locked	QAM 256	3	471000000 Hz	-1.7 dBmV	38.9 dB	26	0
4	Locked	QAM 256	4	477000000 Hz	-1.9 dBmV	40.3 dB	0	0
5	Locked	QAM 256	5	483000000 Hz	-1.7 dBmV	38.6 dB	0	0
6	Locked	QAM 256	6	489000000 Hz	-2.0 dBmV	38.9 dB	17	0
7	Locked	QAM 256	7	495000000 Hz	-2.0 dBmV	38.6 dB	0	0
8	Locked	QAM 256	8	507000000 Hz	-1.7 dBmV	38.9 dB	6	0
9	Locked	QAM 256	9	513000000 Hz	-1.7 dBmV	38.9 dB	24	0
10	Locked	QAM 256	10	519000000 Hz	-1.9 dBmV	38.9 dB	11	0
11	Locked	QAM 256	11	525000000 Hz	-2.0 dBmV	38.9 dB	27	0
12	Locked	QAM 256	12	531000000 Hz	-2.2 dBmV	38.9 dB	12	0
13	Locked	QAM 256	13	543000000 Hz	-2.4 dBmV	38.9 dB	9	0
14	Locked	QAM 256	14	549000000 Hz	-2.5 dBmV	38.9 dB	20	0
15	Locked	QAM 256	15	555000000 Hz	-2.4 dBmV	38.6 dB	16	0
16	Locked	QAM 256	16	561000000 Hz	-2.2 dBmV	38.9 dB	37	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 Ksym/sec	17300000 Hz	49.5 dBmV
2	Locked	ATDMA	4	5120 Ksym/sec	23700000 Hz	51.0 dBmV
3	Locked	ATDMA	1	5120 Ksym/sec	30100000 Hz	51.0 dBmV
4	Locked	ATDMA	2	5120 Ksym/sec	36500000 Hz	51.0 dBmV

Current System Time: Wed Mar 4 18:47:52 2020System Up Time: 02:35:08

vkdelta wrote:
pls provide power value screenshot as well.

vkdelta wrote:
pls provide power value screenshot as well.

vkdelta
NETGEAR Employee Retired
Mar 05, 2020
yes, too high Upstream power.

do you have splitters? If yes, Please remove it.

What do you mean by reboot? Is the whole box rebooting? or just loosing internet.
- Hawkwing2000
  Aspirant
  Mar 06, 2020
  I don't have any splitters, and I'm getting a new coax cable. What else could be causing the higher power output?