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Forum Discussion
Immy74
Mar 04, 2024Aspirant
I seen alot of issues I'm having with CM1100 and RCN
I seen alot of issues I'm having with CM1100 and RCN (Now Astound). My firmware is V7.01.01, currently available is 10.01.07. I asked them to update, they say they don't have the ability to update ...
Immy74
Mar 04, 2024Aspirant
FURRYe38
Mar 04, 2024Guru - Experienced User
Power is all over the place. All channels should be close in power to each other:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
You have lots of correctables and un-correctables that should be zeros.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. https://highspeed.tips/docsis-events/
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html