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Forum Discussion
Intermittent connection
Hi to all, I want to thank all in advance for taking time in reading this and trying their best in assisting me. So I have been having this issue for a while. Intermittent connection. Sometime...
Do you have a screen snip of the modem's connection page?
did you have the isp check the line?
Sorry for the late reply...
How do I get the modem's connection page?
Also, I had comcast come in and check the lines outside the house...not on the pole. They said they are fine. However, today they will be checking the pole wires.
They also said it could be that the speed I have is not enough for the things I am running in the house and it could be causing the intermitten connection. Also they said that it could also be the modem I am using. Even though it is brand new and also the previous modem I had was doing the same thing. Which I through out because I thought it was bad and I shouldn't have done that.
when you're logged into the modem, its the connections page. there isn't many options. it should look like the one i attached.
By the way, I appreciate you working with me.
You do still have quite a few errors in your line.
You've tried most of the things I'd suggest.
1. you've tried direct connection
2. you've had comcast check the line
3. you've reset the device
4. you've removed anything in the line you can.
5. you've attempted to have comcast come back out and recheck it.
you're kind of in a pickle. there's errors on the line but comcast is saying it isn't their line. so it comes down to either the line or the modem.
What you could do is buy a modem (temporarily or not) and connect it. If the issue still persists, you have proof to comcast that you've replaced the modem and it only leaves the line to be the cause.
And sometimes it is the modem. You're levels look good other than the errors and the timeout issues you reported.
