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Forum Discussion

CoolhandLW's avatar
CoolhandLW
Aspirant
May 01, 2023

Intermittent connectivity interruptions for both wired and wifi

Cox Cable blames the modem and says firmware is from Netgear. Netgear says Cox may need to push firmware and that it is always pushed by the provider. Netgear refuses to help more without a subscripti...
CoolhandLW's avatar
CoolhandLW
Aspirant
May 26, 2023

Thanks for the help in advance. Sorry for the delay. I've been too busy lately to work on this. Below are the requested pastes. I replaced the valid looking MAC addresses with XXX, while I left a few that show as zeros. Looking forward to reading your responses.

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel951000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 

Downstream Bonded Channels

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25629951000000 Hz-3.1 dBmV38.8 dB00
2LockedQAM2561783000000 Hz-2.7 dBmV40.2 dB00
3LockedQAM2562789000000 Hz-2.8 dBmV40.1 dB00
4LockedQAM2563795000000 Hz-2.8 dBmV40.1 dB00
5LockedQAM2564801000000 Hz-2.7 dBmV40.2 dB00
6LockedQAM2565807000000 Hz-2.8 dBmV40.1 dB00
7LockedQAM2566813000000 Hz-3 dBmV40 dB00
8LockedQAM2567819000000 Hz-3 dBmV40 dB00
9LockedQAM2568825000000 Hz-2.8 dBmV40 dB00
10LockedQAM25633357000000 Hz-2.5 dBmV40.2 dB00
11LockedQAM25634363000000 Hz-2.8 dBmV40.1 dB00
12LockedQAM25635369000000 Hz-3.2 dBmV40 dB00
13LockedQAM25636375000000 Hz-3.5 dBmV39.9 dB00
14LockedQAM25637381000000 Hz-3.7 dBmV39.8 dB00
15LockedQAM25638387000000 Hz-4 dBmV39.7 dB00
16LockedQAM25639393000000 Hz-4.2 dBmV39.7 dB00
17LockedQAM25640399000000 Hz-3.1 dBmV40.4 dB00
18LockedQAM25641405000000 Hz-2.6 dBmV40.8 dB00
19LockedQAM25642411000000 Hz-2.4 dBmV41.2 dB00
20LockedQAM25643417000000 Hz-2.6 dBmV40.8 dB00
21LockedQAM25644423000000 Hz-2.7 dBmV40.8 dB00
22LockedQAM25646435000000 Hz-2.7 dBmV40.9 dB00
23LockedQAM25647441000000 Hz-2.6 dBmV41.2 dB00
24LockedQAM25648447000000 Hz-2.3 dBmV41.3 dB00
 

Upstream Bonded Channels

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA35120 Ksym/sec30300000 Hz46.9 dBmV
2LockedATDMA15120 Ksym/sec17400000 Hz46.9 dBmV
3LockedATDMA25120 Ksym/sec23900000 Hz47 dBmV
4LockedATDMA45120 Ksym/sec36700000 Hz46.9 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 

Current System Time:Fri May 26 21:40:20 2023

 

TimePriorityDescription
2023-5-26, 21:02:12Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:14Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:14Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:16Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:16Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:18Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:18Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:20Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:51Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:52Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:56Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:02:58Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:00Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:00Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:01Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:02Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:04Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:10Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:19Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:03:24Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:03:25Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:03:40Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:39Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:42Notice (6)WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:42Notice (6)WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:42Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:50Notice (6)Honoring MDD; IP provisioning mode = IPv4
1970-1-1, 00:00:51Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:53Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:53Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
2023-5-26, 21:06:57Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:06:57Notice (6)TLV-11 - unrecognized OID;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:07:01Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:07:13Warning (5)Unicast DSID PSN startup error
2023-5-26, 21:07:13Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:07:45Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:07:45Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2023-5-26, 21:19:11Warning (5)Unicast DSID PSN startup error
2023-5-26, 21:19:12Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

 

CoolhandLW's avatar
CoolhandLW
Aspirant
May 27, 2023

Been out of town a while but posted the logs last night. The model is c7000,and only docsys 3.0, so not sure if that is the problem.