intermittent internet loss since installing the CM1200 for the past few months

Aspirant

Aug 29, 2024

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	579000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	28	579000000 Hz	-4.9 dBmV	42.3 dB	31	2
2	Locked	QAM256	1	417000000 Hz	-4 dBmV	42.8 dB	34	0
3	Locked	QAM256	2	423000000 Hz	-4.1 dBmV	42.7 dB	37	7
4	Locked	QAM256	3	429000000 Hz	-4 dBmV	42.8 dB	31	12
5	Locked	QAM256	4	435000000 Hz	-3.6 dBmV	42.9 dB	35	3
6	Locked	QAM256	5	441000000 Hz	-3.6 dBmV	43 dB	10	0
7	Locked	QAM256	6	447000000 Hz	-3.7 dBmV	42.9 dB	25	0
8	Locked	QAM256	7	453000000 Hz	-3.9 dBmV	42.9 dB	55	0
9	Locked	QAM256	8	459000000 Hz	-4 dBmV	42.8 dB	49	2
10	Locked	QAM256	9	465000000 Hz	-4 dBmV	42.9 dB	72	1
11	Locked	QAM256	10	471000000 Hz	-3.9 dBmV	42.4 dB	44	13
12	Locked	QAM256	11	477000000 Hz	-3.8 dBmV	42.9 dB	44	0
13	Locked	QAM256	12	483000000 Hz	-3.9 dBmV	42.9 dB	27	1
14	Locked	QAM256	13	489000000 Hz	-3.9 dBmV	42.9 dB	36	4
15	Locked	QAM256	14	495000000 Hz	-4 dBmV	42.8 dB	34	0
16	Locked	QAM256	15	501000000 Hz	-4 dBmV	42.8 dB	36	4
17	Locked	QAM256	16	507000000 Hz	-4.1 dBmV	42.7 dB	23	0
18	Locked	QAM256	17	513000000 Hz	-4.1 dBmV	42.8 dB	45	21
19	Locked	QAM256	18	519000000 Hz	-4.1 dBmV	42.8 dB	49	0
20	Locked	QAM256	19	525000000 Hz	-4 dBmV	42.7 dB	35	0
21	Locked	QAM256	20	531000000 Hz	-4.1 dBmV	42.7 dB	39	0
22	Locked	QAM256	21	537000000 Hz	-4.2 dBmV	42.6 dB	29	0
23	Locked	QAM256	22	543000000 Hz	-4.7 dBmV	42.3 dB	40	16
24	Locked	QAM256	23	549000000 Hz	-5 dBmV	42.2 dB	40	3
25	Locked	QAM256	24	555000000 Hz	-4.7 dBmV	42.3 dB	35	1
26	Locked	QAM256	25	561000000 Hz	-4.1 dBmV	42.6 dB	42	0
27	Locked	QAM256	26	567000000 Hz	-4 dBmV	42.7 dB	37	0
28	Locked	QAM256	27	573000000 Hz	-4.4 dBmV	42.4 dB	41	6
29	Locked	QAM256	29	585000000 Hz	-4.7 dBmV	42.3 dB	29	0
30	Locked	QAM256	30	591000000 Hz	-4.1 dBmV	42.6 dB	34	0
31	Locked	QAM256	31	597000000 Hz	-3.4 dBmV	43 dB	35	1
32	Locked	QAM256	32	603000000 Hz	-3.5 dBmV	42.9 dB	27	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	17	5120 Ksym/sec	16400000 Hz	45.8 dBmV
2	Locked	ATDMA	18	5120 Ksym/sec	22800000 Hz	47 dBmV
3	Locked	ATDMA	19	5120 Ksym/sec	29200000 Hz	47.8 dBmV
4	Locked	ATDMA	20	5120 Ksym/sec	35600000 Hz	47.3 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2 ,3	193	957000000 Hz	-11.4 dBmV	37.0 dB	148 ~ 3947	5306692625	4797941198	33
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Extended Upstream Transmit PowerEnable Extended Upstream Transmit Power

Current System Time:Thu Aug 29 15:07:29 2024System Up Time:6 days 19:34:15

eddiewfong

Aspirant

Aug 29, 2024

Time	Priority	Description
Thu Aug 29 11:08:55 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 11:08:54 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 10:49:54 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 10:48:26 2024	Warning (5)	MDD message timeout;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:25:38 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:24:06 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:22:59 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:18:58 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:17:26 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:16:19 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:12:18 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:10:46 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:09:46 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:09:39 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:09:39 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:09:16 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:09:09 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:46 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:44 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:39 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:34 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 21; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:34 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:34 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:34 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:33 2024	Warning (5)	MDD message timeout;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 29 06:08:29 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 21; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 28 05:01:21 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 27 00:51:21 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 27 00:51:20 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 27 00:32:20 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 27 00:31:02 2024	Warning (5)	MDD message timeout;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 26 23:48:42 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Sat Aug 24 05:19:15 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Sat Aug 24 05:19:13 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Sat Aug 24 05:09:13 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Sat Aug 24 04:59:13 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Sat Aug 24 04:58:53 2024	Warning (5)	MDD message timeout;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 22 19:34:30 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 22 19:34:18 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 22 19:34:10 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=54:07:7d:a7:a9:e8;CMTS-MAC=00:90:f0:12:08:00;CM-QOS=1.1;CM-VER=3.1;

Forum Discussion

intermittent internet loss since installing the CM1200 for the past few months