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Forum Discussion
Intermittent internet speed with Netgear CM500 Modem
Hi all, I've been having major internet issues for the last month or so, using a Netgear CM500 modem with a TP-Link AX50 on a Cox plan (100 Mbps down / 3 Mbps up). During the day, everything's fine, ...
I see. So even if there *are* line issues and they get fixed, there's no guarantee that will improve my connection.
And when I contact Cox again about the line issues, should I just request that the tech check *both* their wiring and the house/apartment wiring? I want the third visit to be the last one... Thanks guys!
leigh_ wrote:I see. So even if there *are* line issues and they get fixed, there's no guarantee that will improve my connection.
And when I contact Cox again about the line issues, should I just request that the tech check *both* their wiring and the house/apartment wiring? I want the third visit to be the last one... Thanks guys!
Make sure you understand who the ISP is going to charge for the "house/apartment wiring" check.
Cox makes it clear that the customer pays for any issues found inside the house, and not due to their equipment or line issues.
So...maybe my best bet is to wait until the problem happens again, then call customer support and escalate it until I get a tier 2/3 rep who has a 360-view with all the data and tools to diagnose the problem, live. Otherwise, another tech will just waste my time and money.