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Forum Discussion
gina77
Apr 06, 2021Guide
Intermittently Dropping Internet Connection-C6300/AC1750
This past weekend I replaced my old Netgear cable modem/router with the C6300v2. (The old one worked perfectly fine, but it was about 7 years old and I thought it might be time to replace it.) Unfort...
- Apr 24, 2021
Yeah, this went back to Walmart earlier this week (along with the extender/boosters that I thought were needed and would help - but they did not).
We exchanged the C6300 for the Netgear Nighthawk AC1900 (Model #C7000) for about $10 more than the AC1750 / C6300 and it has worked flawlessly since we connected it. No drops of wifi and my doorbell camera connects with no problem. The reach is fine. There is definitely an issue with the C6300 model. Sorry you missed your window of return!
plemans
Apr 06, 2021Guru - Experienced User
Did you look to see if it was a specific band having issues?
You said your streamers weren't having issues. Were they not having issues because they were on the 5ghz and the devices on the 2.4ghz?
2.4ghz is slower and more sensitive to interference.
Have you tried changing the channel fo rthe 2.4ghz to a different channel?
gina77
Apr 06, 2021Guide
Thanks for your reply. My cell phone is on the 5ghz (I couldn't get it to work on the 2.4ghz), but everything else is on the 2.4ghz. I'm having the problem on both channels and they both drop at the same time. My old Netgear modem/router only had the 2.4ghz and I never had a problem with it.
- plemansApr 06, 2021Guru - Experienced User
both channels drop at the same time?
Do wired devices drop when the wireless devices do?
- gina77Apr 07, 2021Guide
Several times both have dropped at the same time or within seconds of each other. Today, it seemed to be only the 2.4ghz.
I mostly work wireless. Tommorrow I'll plug in the ethernet and I'll let you know what happens.
- plemansApr 07, 2021Guru - Experienced User
You can also try a factory reset and reinstall.