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Forum Discussion
gina77
Apr 06, 2021Guide
Intermittently Dropping Internet Connection-C6300/AC1750
This past weekend I replaced my old Netgear cable modem/router with the C6300v2. (The old one worked perfectly fine, but it was about 7 years old and I thought it might be time to replace it.) Unfort...
- Apr 24, 2021
Yeah, this went back to Walmart earlier this week (along with the extender/boosters that I thought were needed and would help - but they did not).
We exchanged the C6300 for the Netgear Nighthawk AC1900 (Model #C7000) for about $10 more than the AC1750 / C6300 and it has worked flawlessly since we connected it. No drops of wifi and my doorbell camera connects with no problem. The reach is fine. There is definitely an issue with the C6300 model. Sorry you missed your window of return!
CAJ12
Apr 20, 2021Tutor
I'm having the EXACT same annoying issue!!! My previous C6300 lasted 5 years until finally all the ports on the back failed. Ironically, it had lock solid wifi and was still working until I had to get the new one. So I bought this new version (which was nearly 1/2 the cost of the original 5 years later) both from Walmart and I'm having the wifi drop as you described on 2.4Ghz. I thought it was inferior hardware limiting the range, but I'm literally 25 feet from the modem and it still drops - and now I know it's an issue after finding your thread. I even tried a wifi extender and I'm still having the issue. What is the sollution? I'm on Spectrum as my service provider.
- gina77Apr 20, 2021Guide
CAJ12, I'm sorry to say that there doesn't appear to be any solution. My internet provider is Xfinity. I've seen posts on here about this particular model of modem/router from people using various providers so it doesn't seem to be a provider issue. The only thing that has worked for me was to not use the wifi and connect via eternet cable, but that is no solution.