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Intermittently Dropping Internet Connection-C6300/AC1750
This past weekend I replaced my old Netgear cable modem/router with the C6300v2. (The old one worked perfectly fine, but it was about 7 years old and I thought it might be time to replace it.) Unfort...
Yeah, this went back to Walmart earlier this week (along with the extender/boosters that I thought were needed and would help - but they did not).
We exchanged the C6300 for the Netgear Nighthawk AC1900 (Model #C7000) for about $10 more than the AC1750 / C6300 and it has worked flawlessly since we connected it. No drops of wifi and my doorbell camera connects with no problem. The reach is fine. There is definitely an issue with the C6300 model. Sorry you missed your window of return!
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
This modem model is 8 years old now. Maybe time to get into something more updated. We recommend a separate modem unit as ISP sometimes do NOT support user owned modems let alone pushing FW updates to them. Connecting a external wifi router to a modem only unit offers users the control for FW updates for external routers when the user chooses too.
FURRYe38 I live in a townhouse. There are about a dozen visible wifi connections in my area. I'm not sure how to change the channel, but I'll look into it.
How do you know how old a modem model is? I just bought this (new) a few weeks ago. The box shows a copyright data of 2020. This model appears on my internet provider's list of supported modems for my connection speed.
By the way, as I said previously my old Netgear modem/router that I had used for over 7 years and only has the 2.4 always had a stable wifi connection.
Review the user manual on how to change channels ON the modem...
If you have other wifi neighbors around with there own wifi signals, these could cause problems.
Also check to see if you can reduce the power output of the wifi radios as well. Maybe Under Advanced Tab/Advanced Settings/Wireless Settings.
You can find anything about someting on the internet.
gina77 wrote:FURRYe38 I live in a townhouse. There are about a dozen visible wifi connections in my area. I'm not sure how to change the channel, but I'll look into it.
How do you know how old a modem model is? I just bought this (new) a few weeks ago. The box shows a copyright data of 2020. This model appears on my internet provider's list of supported modems for my connection speed.
My old one I bought in 2016 was working fine also with no wifi issues until I had to buy a new one 2 weeks ago. I wanted to replace what I had before (this Netgear combo) so it would be what I thought would be a seamless brainless solution as I was already familiar with the online network portal for settings. It was set to "auto" by the way and I just changed it to one of the channels in the pulldown list and I'm testing. I'll update with my findings. Thanks for the suggestion!!!! Now I'm wondering if this is the same issue that made my doorbell camera go offline. If I have success with my laptop, I'll move the doorbell over to the main broadcast and see if it still drops. I bought a repeater and although the doorbell seems to be working solidly, my laptop (which is half the distance to the modem as my repeater) still keeps dropping out on the main broadcast signal. I haven't tried my laptop on the repeater as that just seems ridiculous to me as a sollution. If the channel change works, then I'd happily return the extender and put this whole issue behind me.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 165 channel on 5Ghz are commended channels to use.
Yeah, I just tried every single channel. 6 was giving me the best signal, but it just dropped again 5 minutes ago. Clearly no fix. This is going back to Walmart and I'll be looking at ANY OTHER brand that they have. This is ridiculous! Thanks for all the suggestions. I tried. Too much of my life spent on trying to troubleshoot an issue that clearly is inferior hardware and/or firmware when comparing the same exact product down to the model number from 2016. There was a reason it was half the price I paid in 2016. Now I know!
Get in to a modem only unit and find a external wifi router. There are much better wifi routers than the C6300.