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Gkhans's avatar
Gkhans
Follower
Apr 08, 2020

Internet browser defaults to router login page. Model c6250

When I open my browser, MS Edge, it defaults to router login.com and the Netgear Genie admin acct settings page. Not sure how this happened. If I click on other links to YouTube, reddit, SpaceX etc nothing opens. Goes back to login page. Have restarted PC, phone, modem all several times. I'm not a techy, just an old gamer and need some help. Thanks

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 09, 2020

    Try a different browser like IE11, Firefox or Opera.

    Be sure to clear out all browser caches. 

    Also be sure to check Edges default URL when it opens in it's settings. Something may have set the modems default page in to Edge so everytime you open it, it goes to the modems web page. 

     

    Try a factory reset on the modem by pressing the reset button for 15 seconds then release. Setup from scratch and check your web page access to the internet.